Our highest priority is to protect the health and wellbeing of our guests and colleagues and want to reassure guests during these uncertain times. The situation regarding coronavirus (COVID 19) changes daily and we will always follow the latest regulations.
With all parts of the UK now under some form of lockdown we are unfortunately unable to welcome any guests during this period.
We are hopeful we can welcome guests from April 1st 2021 subject to the government rules allowing this.
If your holiday has to be cancelled due to the current restrictions, then you will be offered one of the following options.
- We can provide you with a voucher to the value of the monies paid to date for your holiday, to be used against a holiday in the same property outside of the declared restriction period and within 12 months of the end of your original booking (subject to the property owner’s agreement).
- If an alternative stay is not convenient for you, we will offer you a full refund.
If you have made your booking via a third-party company such as Booking.com or Airbnb, they will be in direct contact with you independently of us.
Where your holiday dates straddle the anticipated beginning or end dates of restrictions (and if already on holiday the restrictions do not allow you to remain until the booked end date) we will offer vouchers/refunds based on the price for the shorter permitted stay. This will not apply where stricter restrictions were in force when you initially booked the holiday.
Wherever and whenever possible, we look forward to welcoming you to enjoy a much-anticipated break.
To put your mind at ease we have provided additional guidance for you for your upcoming stay and our team are on hand if you have any additional questions.
Our cottages have always been thoroughly cleaned between bookings, however as a result of COVID-19 we have also increased our cleaning protocols. These additional measures have been detailed below:
The extra measures our cleaners are taking to help prevent the spread of COVID-19 is to disinfect all touch points & keys on entering, we then thoroughly clean the entire property including the disinfecting of all hard and soft furnishings, we then use a disinfectant aerosol on our way out of each property to ensure the entire property is disinfected throughout. We do also ask to help protect my cleaners during the current situation that the guests strip all used beds and empty bins on leaving.
Also, perishable open food items including tea, coffee, sugar and milk will not be left at the property. You will therefore need to bring these with you, along with cleaning products that you would normally use at home on a daily basis plus hand sanitiser and antibacterial hand wash, to allow you to take the necessary handwashing and cleaning precautions during your stay.
We would also request that you assist the housekeeper by stripping and bagging any used bedding, towels and other laundry items in the laundry/black bags provided at the property, with as little shaking of the items as possible.
You must comply with the relevant Government rules on the sharing of holiday accommodation. Information on the rules currently in place can be found here.
What to do if developing COVID-19 symptoms before the start of the holiday, whilst on holiday or subsequently.
If you develop or a member of your party develops symptoms prior to your stay, you must follow the latest NHS guidance in this respect and not travel under any circumstances. Please contact our team who will seek to find alternative arrangements for your stay.
If you develop or a member of your party develops symptoms during your stay and a test confirms infection please let us know and leave the property immediately so that we can take the necessary steps to deep clean the property. If you develop or a member of your party develops acute breathing difficulties during your stay please call 999
Similarly, if you develop or a member of your party develops symptoms within 14 days of your stay and a test confirms infection please let us know immediately to allow the necessary measures to be taken.
Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites. In particular please read and familiarise yourself with the following www.nhs.uk/conditions/coronavirus-covid-19 and www.gov.uk/government/publications/covid-19-stay-at-home-guidance or www.gov.uk/coronavirus